Help Center

First and foremost we are munch addicts ourselves. When we are not packing your boxes we spend a great deal of time curating each snack. Our team scours the globe constantly to looking for the most unique and delicious snacks. We interview, search, taste and acquire all the snacks ourselves. Each snack needs to pass our proprietary taste test, developed by our Advanced Munch Team. We take everything we like (even the weird stuff) and send it off to you in a cool box. Check out #munchaddictofficial on your favorite social media platform, too see the kinds of boxes our members are getting.

Click on the “Subscribe Now” button on Munchaddict.com. Select which box size you’d like to receive. Once you fill in the billing information we’ll ask you for your shipping info and email address. Then, you’re all set!

Great question! Each monthly crate contains either 5+ or 10+ snacks. We split that between snack food (chips, crackers, cookies, ect.). We look for the most unique or new snacks to include in your box so that you will not receive the same item in your box more than once.

We currently do not offer any customization of boxes.  The whole point of Munch Addict is to provide a tasting of the most unique and delicious snacks, so we like the surprise factor behind our boxes.  

Unfortunately, we are still a relatively new company and do not offer custom requests on boxes.  We are looking to add this by mid 2019, so please tune in!

We're very responsive on Facebook Messenger and you can also email us at support@munchaddict.com for any inquiry.

We ship via DHL/USPS and Fedex, so the delivery date is mainly reliant on them.  Once you order, we take a few days to build your box and get you a tracking number ASAP.  Once you receive a tracking number, it should take 3-7 business days to get your order.

You can always check the status of your order in the My Account section of the website.

We are happy to offer free shipping to all orders in the United States. We ship primarily with USPS/DHL and FedEx. Your munch box will typically arrive 3-7 business days after receiving your tracking number.

Each month, subscribers will receive an email containing a tracking number.

Currently, we only ship to the United States but are looking to ship internationally very soon!

Unfortunately at this time we do not ship international. Rest assured our team is working around the clock to make this possible in the future.

Please note that addresses need to be updated 24 hours before the “billing date.” If you update your address on or after your billing date we cannot guarantee that your box will ship to your newly updated address. Thus we cannot re-send or provide any refunds for boxes for incorrect addresses, unless the mistake was made on our end.

You can update your address anytime by managing your subscription.

Once you subscribe you will be assigned a “ billing date”. For example, if you signed up on March 19th, that will be your billing date. You will get billed every month on your sign up date, until you cancel your subscription.

Munch Addict offers discounts for prepaid subscriptions 3 month, 6 month and 12 month prepaid. After your 3, 6 or 12 months are up your subscription will renew for the same duration unless you switch your plan.

All cancellations need to made 24hours or 1 day before your billing date. This is very important since our systems our all automated we will not be able to provide refunds for cancellations after your billing date.

Also we cannot provide any refunds for prepaid subscriptions, so if you are unsure of the commit, we highly advise you start with a month to month first.

We accept all major credit cards (AMEX, Visa, MasterCard, Discover) and Paypal.

You will be billed for your full plan immediately upon signup. Your plan will automatically renew (don’t worry, you can cancel anytime).

To cancel your subscription access the My Account page.  If you're not logged, login with your username and password (if you don't have one, create an account using the SAME email you used to make your purchase).  Now click on the "Manage Subscription" button:

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Once inside of the subscription portal, make sure you're navigated to the Subscriptions section and find your subscription.  Once you've found it, click the cancel button:

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Please select a reason and give feedback as to why you have decided to cancel.  We really appreciate feedback and would love to know how we can improve our services.

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To give a gift visit www.munchaddict.com and click the “Give a Gift” button. Then, follow the prompts and complete the checkout. After your purchase is complete we’ll send the gift to the person you are putting the shipping address under.

To claim a gift, visit www.munchaddict.com/gift. Then, follow the prompts and we’ll have a MunchBox to you in no time.

You can send all requests to support@munchaddict.com and someone from our team will get back to you asap!