Help Center

Munch Addict is a unique service that curates, sources and delivers you a box of snacks every month. First and foremost we are munch addicts ourselves. When we are not packing your boxes we spend a great deal of time curating each snack. Our team scours the globe constantly to looking for the most unique and delicious snacks. 

Each snack needs to pass our proprietary taste test, developed by our Advanced Munch Team. We take everything we like (even the weird stuff) and send it off to you in a cool box. Check out #munchaddictofficial on your favorite social media platform, to see the kinds of boxes our members are getting.

Munch Addict Snack Box 

A mix of delicious snacks, candy, chips, gummy’s and more! Its’ the perfect combo to try new interesting snacks from all countries. We pick out different snacks every month. 

• Standard Box - 5 Snacks
• Premium Box - 10 Snacks
• Deluxe Box -15 Snacks
• Motherload Box - 60 snacks (15 Kinds x 4)

We split that between snack food (chips, crackers, cookies, etc.). We look for a blend of unique, tasty and new snacks to include in your box so between each month you should receive new snacks that are different from the previous month.

Korea Box 

The Korea Box comes with snacks and drinks (Premium only) that we source from South Korean only. Although we try our best to provide new snacks there may be a possibility that you will get some repeated items in the Korean box. Standard - 6 snacks Premium 12 + Drink

Mexico Box 

Our Mexico box is a non subscription box that anyone can purchase. Each box contains 15 of some the most popular and iconic Mexican snacks. Although we do make updates to the items that go into this box. This does not occur on a monthly basis. You may receive the same snacks if you order this box repeatedly. 

Ramen Box 

Our Ramen box is a non subscription box that anyone can purchase. Each box contains 8 of some the most popular and iconic instant noodle/ramens from various countries. Although we do make updates to the items that go into this box. This does not occur on a monthly basis. You may receive the same items if you order this box repeatedly.

You will be billed immediately upon signup. After, all current subscriptions will be billed on the 3rd of each month.  If you order after the 21st of the month your next billing date will be carried over to the subsequent month to allow more time for you to receive your package before getting billed again.  For example, if you order on March 23rd, you will not be billed again until May 3rd. Another example, if you order March 15th, you will be billed on April 3rd.

If you'd like to avoid being billed, you can cancel your subscription any time, but would need to do so before the 3rd of each month.

First time Subscription Orders 

Once you order, we take a few days to build your box and get you a tracking number ASAP. It can take anywhere from 1-5 business days for us to build your box.Once you receive a tracking number, it should take 3-7 business days (estimates provided by DHL/USPS) to get your order if you live in the United States. 

Other countries such as United Kingdom, Australia, and Canada usually have anywhere from an 5-15 day delivery time.  International shipping time could vary and can be delayed by customs.

After your first box

All of your other boxes will be shipped out the 2nd half of each month. From here carrier estimates will apply to shipping time. 

Snacks are not returnable after purchase. . If for some reason you are not satisfied with your box, please contact us here and we will gladly read your feedback as we are always trying to improve the Munch Addict experience.

You can change your shipping address any time by logging into your account. Please note that addresses need to be updated 24 hours before the “billing date.” The billing date is the 3rd of every month.

If you update your address on or after your billing date we cannot guarantee that your box will ship to your newly updated address.

You can update your address anytime by logging into your account and clicking on the subscription you'd like to update it for.  Once you click on the subscription you can update your address by clicking on your current address and editing the details in the popup menu:

In order to update your credit card information, first login to your account.  Once logged in, go to your 'Manage Subscriptions':

Once your subscriptions load, there will be an option at the top called 'Payment Methods'

MOBILE

DESKTOP

Here you will be able to Add/Update your billing methods.

Monthly Subscriptions

You will be billed immediately on the day you made your purchase. Every month after you will be billed on the 3rd of each month.   Please keep in mind our cut off date is the 21st, so for example, if you purchase your subscription on March 23rd, you will not be billed again until May 3rd to allow more time for you to receive your package before getting billed again.

Prepaid Subscriptions 

You will be charged every 3, 6 or 12 months depending on which plan you chose.  

For example if you subscribed September 5, 2019 for a 6 month prepaid plan, you will be billed on March 3, 2020.

All subscriptions can be canceled at anytime

You can cancel your account by logging into your account here.  

Please note that if you did not create an account at checkout, you'll have to create an account using the same email address you used to purchase, you will then receive a confirmation email to confirm your account. 

Once logged in, Find your subscription and click "Edit" or "Manage Subscription":

Inside this screen is where you can edit the details of your subscription.  To cancel, your subscription scroll down to the bottom of the page and look for the "Cancel Subscription button.  Click this and confirm your cancellation:

You will be asked if you want to delay the subscription.  If you want to delay your subscription you can choose from the menu to hold off your subscription.  If you still want to cancel click 'Cancel'

We'll ask you why you cancelled, please choose honestly and click 'Next'.  Add any additional comments, and then click 'Cancel Subscription'

Your subscription should now be canceled. 

PLEASE NOTE: If you ordered a drink with your box or added a bonus snack to your box from a promotion, you MUST cancel these subscriptions/bonus items as well to stop all further charges

You can reactivate your subscription by logging into your account here.  

Please note that if you did not create an account at checkout, you'll have to create an account using the same email address you used to purchase, you will then receive a confirmation email to confirm your account. 

Once logged in, Find your subscription and click "Reactivate":

A confirmation window will pop up asking you to confirm.  Once you confirm your subscription will be reactivated!

Go to our corporate/office order page where you will be prompted to fill out an info form. After you fill that out and hit submit, a sales/support representative will reach out to you. 

If you decide to move forward with the order and account will be created for your company and an invoice will be generated and sent to you. 

Once the invoice is paid, you will be required to submit a .csv/excel file containing recipient info/address. 

Once we receive the address list from you, we will do the rest of the work from there :)

Yes, you will be required to submit a .csv/excel file to us containing recipient info/address. 

Once we receive the address list from you, we will do the rest of the work from there :)

Your store credit usually expires within one year of being issued.  In some cases such as Gift Cards, they do not expire.

At checkout there is a place for you to redeem your gift card.  Depending on what you purchase, there are two possible places to insert your gift card code.

Mobile Device:

Desktop:

These credits apply to ALL products on our website.  The only limitation is they cannot be used for a recurring charge.  For example, it cannot be used for an active subscription that has already been running past the first month.  If you already have a subscription open and try to apply it to your second month of billing, it will not work.

There are two places you can view your store credit.  If you already have the store credit code you can view how much balance you have here:

https://munchaddict.com/pages/check-gift-card-balance

1.) Enter in your code

2.) Click "See your store credit"

If you don't have the code yet, you can check this by accessing your account page (must be logged in):

https://munchaddict.com/account

1.) Click on 'My Store Credit'

2.) View your store credit history

When you get issued store credit, you can access it on your account page.  If you don't have the code yet, you can check this by accessing your account page (must be logged in):

https://munchaddict.com/account

1.) Click on 'My Store Credit'

2.) View your store credit history