Help Center

First and foremost we are munch addicts ourselves. When we are not packing your boxes we spend a great deal of time curating each snack. Our team scours the globe constantly to looking for the most unique and delicious snacks. We interview, search, taste and acquire all the snacks ourselves. Each snack needs to pass our proprietary taste test, developed by our Advanced Munch Team. We take everything we like (even the weird stuff) and send it off to you in a cool box. Check out #munchaddictofficial on your favorite social media platform, too see the kinds of boxes our members are getting.

Visit our subscribe page to create your subscription today. Select which box size you’d like to receive. Once you fill in the billing information we’ll ask you for your shipping info and email address. Then, you’re all set!

Munch Addict Snack Box

A mix of delicious snacks, candy, chips, gummys and more!  Its' the perfect combo to try new interesting snacks from all countries.

Standard Box  - 5 Snacks
Premium Box - 10 Snacks
Deluxe Box -15 Snacks
Motherload Box - 60 snacks (15 Kinds x 4)

We split that between snack food (chips, crackers, cookies, etc.). We look for a blend of unique, tasty and new snacks to include in your box so between each month you should receive new snacks that are different from the previous month.

Mexico Box

The Mexico Box comes with 50+ pieces of delicious Mexican snacks, candy, chips, nuts and more.  It's a super packed box that weights close to 5-6 lbs per box!

We currently do not offer any customization of boxes.  The whole point of Munch Addict is to provide a tasting of the most unique and delicious snacks, so we like the surprise factor behind our boxes.  

We ship via DHL/USPS, so the delivery date is mainly reliant on them.  Once you order, we take a few days to build your box and get you a tracking number ASAP.

It can take anywhere from 1-5 business days for us to build your box.

Once you receive a tracking number, it should take 3-7 business days to get your order if you live in the United States.

Other countries such as United Kingdom, Australia, and Canada usually have anywhere from an 5-15 day delivery time.  International shipping time could vary and can be delayed by customs.

You can always check the status of your order in the My Account section of the website.

We ship primarily with DHL and USPS. If you are in the United States, your Munch Addict box will typically arrive 3-8 business days after receiving your tracking number.

For international orders we use DHL and it will usually take anywhere from 5-15 business days depending which country you live in.  We currently ship internationally to Canada, United Kingdom and Australia.

Each month, subscribers will receive an email containing a tracking number.

Currently we only ship to the United States, Canada, United Kingdom and Australia.  

Please note that addresses need to be updated 24 hours before the “billing date.” Your billing date is usually the date you subscribed. For example, if you subscribed on October 24th, your billing date will be the 24th of every month. If you update your address on or after your billing date we cannot guarantee that your box will ship to your newly updated address. Thus we cannot re-send or provide any refunds for boxes for incorrect addresses, unless the mistake was made on our end. You can update your address anytime by logging into your account and clicking on the subscription you'd like to update it for.  Once you click on the subscription you can update your address by clicking on your current address and editing the details in the popup menu:

If you have not received your box, please be sure to check your tracking number. If your tracking number says has been delivered, we suggest first checking with your neighbor, or someone who might have a similar address to you, in case it might have been delivered there by mistake. If you still cannot locate your box, you will need to file a claim with your local post office. However, if your tracking number says it has not been delivered, please note that delays can happen for many reasons, most notably weather. **If you are receiving an international delivery, please note that customs can cause delays and take longer than expected. Also, if you are located outside of a big city, delivery time may also be a bit longer than expected due to local delivery schedules.** If you require further assistance, please don’t hesitate to contact us.

For month-to-month or monthly subscriptions, you will be billed every month on the day you purchased.  For example, if you subscribed September 5th, 2019 then your next billing date would be October 5th, 2019. 

If you are on a prepaid subscription, you will be charged every 3, 6 or 12 months depending on which plan you chose.  For example if you subscribed September 5th, 2019 for a 6 month prepaid plan, you will be billed on March 5th, 2020.

All subscriptions you are allowed to cancel anytime, unless you ordered before October 12th, 2020.   We've recently decided to remove our cancellation restrictions for all new incoming customers.  If you did purchase before this date, please see our 'Cancellations?' section in this FAQ for more detail.

Prepaid subscription are paid up front and will give you a slight discount for paying all of the months at once.  If you choose a prepaid subscription plan it will renew after all the months are used up.  For example, if you subscribe January 1st to a six month prepaid subscription, then the next time you would be billed would be July 1st and it would be for another six months.  You can cancel a prepaid subscription any time before the next billing period, but any remaining months of your prepaid will not be refunded.  You will receive all your prepaid boxes even if you cancel.  Canceling will simply assure you won't be billed again after your prepaid months are done.

You can cancel at anytime!

All cancellations need to made 24 hours or 1 day before your billing date. This is very important since our systems our all automated we will not be able to provide refunds for cancellations on or after your billing date.

We are not responsible for any tariffs or taxes imposed by customs on international orders  Please check with your local customs office to see if any tariffs or taxes apply. In most cases they do not. 

You can change your subscription date by logging into your account here.  Please note that if you did not create an account at checkout, you'll have to create an account using the same email address you used to purchase, you will then receive a confirmation email to confirm your account. Once logged in, Find your subscription and click "Edit" or "Manage Subscription": 

Inside this screen is where you can edit the details of your subscription.   Find your "Next Charge Date" and click on it.  A calendar window will pop up and you'll be able to change your next subscription date:

You can cancel your account by logging into your account here.  Please note that if you did not create an account at checkout, you'll have to create an account using the same email address you used to purchase, you will then receive a confirmation email to confirm your account. Once logged in, Find your subscription and click "Edit" or "Manage Subscription":

Inside this screen is where you can edit the details of your subscription.  To cancel, your subscription scroll down to the bottom of the page and look for the "Cancel Subscription button.  Click this and confirm your cancellation:

You can reactivate your subscription by logging into your account here.  Please note that if you did not create an account at checkout, you'll have to create an account using the same email address you used to purchase, you will then receive a confirmation email to confirm your account. Once logged in, Find your subscription and click "Reactivate":

A confirmation window will pop up asking you to confirm.  Once you confirm your subscription will be reactivated!

We accept all major credit cards (AMEX, Visa, MasterCard, Discover) and Paypal.

You will be billed for your full plan immediately upon signup. Your plan will automatically renew until you cancel.

To give a gift visit the gift page. Then, follow the prompts and complete the checkout. After your purchase is complete we’ll send the gift to the person you are putting the shipping address under.

You can send all requests to support@munchaddict.com and someone from our team will get back to you asap!