Help Center

First and foremost we are munch addicts ourselves. When we are not packing your boxes we spend a great deal of time curating each snack. Our team scours the globe constantly to looking for the most unique and delicious snacks. We interview, search, taste and acquire all the snacks ourselves. Each snack needs to pass our proprietary taste test, developed by our Advanced Munch Team. We take everything we like (even the weird stuff) and send it off to you in a cool box. Check out #munchaddictofficial on your favorite social media platform, too see the kinds of boxes our members are getting.

Click on the “Subscribe Now” button on Munchaddict.com. Select which box size you’d like to receive. Once you fill in the billing information we’ll ask you for your shipping info and email address. Then, you’re all set!

Great question! Each monthly crate contains either 5,10,15 or 60 snacks. We split that between snack food (chips, crackers, cookies, ect.). We look for a blend of unique, tasty and new snacks to include in your box so that you will not receive the same item in your box more than once.

We currently do not offer any customization of boxes.  The whole point of Munch Addict is to provide a tasting of the most unique and delicious snacks, so we like the surprise factor behind our boxes.  

Unfortunately, we are still a relatively new company and do not offer custom requests on boxes.  We are looking to add this by mid 2019, so please tune in!

We're very responsive on Facebook Messenger and you can also email us at support@munchaddict.com for any inquiry.

We ship via DHL/USPS and Fedex, so the delivery date is mainly reliant on them.  Once you order, we take a few days to build your box and get you a tracking number ASAP.

It can take anywhere from 1-5 business days for us to process orders.

Once you receive a tracking number, it should take 3-7 business days to get your order.

For international orders the shipping time varies and can be delayed by customs.

You can always check the status of your order in the My Account section of the website.

We ship primarily with USPS/DHL and FedEx. Your munch box will typically arrive 3-7 business days after receiving your tracking number.

Each month, subscribers will receive an email containing a tracking number.

Currently, we only ship to the United States but are looking to ship internationally very soon!

Yes, we ship international world wide.  We are not responsible for any tariffs or taxes imposed by customs on international orders  Please check with your local customs office to see if any tariffs or taxes apply. In most cases they do not.

Please note that addresses need to be updated 24 hours before the “billing date.” Your billing date is usually the date you subscribed. For example if you subscribed on October 24th, your billing date will be the 24th of every month.  

If you update your address on or after your billing date we cannot guarantee that your box will ship to your newly updated address. Thus we cannot re-send or provide any refunds for boxes for incorrect addresses, unless the mistake was made on our end.

You can update your address anytime by logging into your account and clicking the subscription tab.

If you have not received your box, please be sure to check your tracking number. If your tracking number says has been delivered, we suggest first checking with your neighbor, or someone who might have a similar address to you, in case it might have been delivered there by mistake. If you still cannot locate your box, you will need to file a claim with your local post office. 

However, if your tracking number says it has not been delivered, please note that delays can happen for many reasons, most notably weather. **If you are receiving an international delivery, please note that customs can cause delays and take longer than expected. Also, if you are located outside of a big city, delivery time may also be a bit longer than expected due to local delivery schedules.** If you require further assistance, please don’t hesitate to contact us.

Once you subscribe you will be assigned a “ billing date”. For example, if you signed up on March 19th, that will be your billing date. You will get billed every month on your sign up date, until you cancel your subscription.

Month to Month Standard you are locked in for a 6 month period.

Month to Month Premium you are locked in for a 3 month period.  

You will not be able to cancel your subscription until these periods are over.

After this period you subscription will continue on a month to month basis and you cancel anytime. 

Munch Addict offers discounts for prepaid subscriptions 3 month, 6 month and 12 month prepaid. After your 3, 6 or 12 months are up your subscription will RENEW AUTOMATICALLY for the same duration unless you switch your plan or cancel your subscription.

All cancellations need to made 24hours or 1 day before your billing date. This is very important since our systems our all automated we will not be able to provide refunds for cancellations on or after your billing date.

Also we cannot provide any refunds for prepaid subscriptions, so if you are unsure of the commit, we highly advise you start with a month to month or one time box. 

Month to Month Standard you are locked in for a 6 month period.

Month to Month Premium you are locked in for a 3 month period.  

You will not be able to cancel your subscription until these periods are over.

After this period you subscription will continue on a month to month basis and you cancel anytime. 

We are not responsible for any tariffs or taxes imposed by customs on international orders  Please check with your local customs office to see if any tariffs or taxes apply. In most cases they do not. 

We accept all major credit cards (AMEX, Visa, MasterCard, Discover) and Paypal.

You will be billed for your full plan immediately upon signup. Your plan will automatically renew until you cancel.

Please contact support@munchaddict.com to cancel your subscription.

Snacks are not returnable after purchase. . If for some reason you are not satisfied with your box, please contact us here and we will gladly read your feedback as we are always trying to improve the Munch Addict experience.

To give a gift visit www.munchaddict.com and click the “Gift” button on the top of the page. Then, follow the prompts and complete the checkout. After your purchase is complete we’ll send the gift to the person you are putting the shipping address under.

To claim a gift, visit www.munchaddict.com/gift. Then, follow the prompts and we’ll have a MunchBox to you in no time.

You can send all requests to support@munchaddict.com and someone from our team will get back to you asap!