FAQ


BASIC

What is Munch Addict?

First and foremost we are munch addicts ourselves. When we are not packing your boxes we spend a great deal of time curating each snack. Our team scours the globe constantly to looking for the most unique and delicious snacks. We interview, search, taste and acquire all the snacks ourselves. Each snack needs to pass our proprietary taste test, developed by our Advanced Munch Team. We take everything we like (even the weird stuff) and send it off to you in a cool box. Check out #munchaddictofficial on your favorite social media platform, too see the kinds of boxes our members are getting.

How do I join Munch Addict?

Click on the “Subscribe Now” button on Munchaddict.com. Select which box size you’d like to receive. Once you fill in the billing information we’ll ask you for your shipping info and email address. Then, you’re all set!

How many munchies do I get?

Great question! Each monthly crate contains either 5+ or 10+ snacks. We split that between snack food (chips, crackers, cookies, ect.). We look for the most unique or new snacks to include in your box so that you will not receive the same item in your box more than once.

Can I choose which snacks I receive?

Not at this time.

SHIPPING

When will I get my Munch Box?

For new customers, your crate will ship soon after you sign up (usually within a week).

For current customers, your account will renew on the 5th of each month and your crate will ship by the end of that month. Delivery dates are not guaranteed and may vary from month to month.

You can always check the status of your order and also emails on shipping status

Why does it take until the end of the month for my Munch Box to ship?

Everything in your box has been specially curated and made just for you. After your order is confirmed on the 5th, the order for your snacks is submitted to the manufacturer. After we receive the snacks  we sort and boxed up and shipped out to you. This process can take from 1-3 weeks from the day your order is confirmed.

What are my shipping options?

We are happy to offer free shipping to all orders in the United States. We ship primarily with USPS. Your munch box will typically arrive within 3 business days after shipping.

Each month, subscribers will receive an email containing a tracking number.

Where do you ship to?

We ship to any address in the United States.

Do you ship Internationally?

Unfortunately at this time we do not ship international. Rest assured our team is working around the clock to make this possible in the future.

What if I need to change my shipping address?

Please note that addresses need to be updated before the 1st of the month, otherwise your MunchBox will be shipped to the address currently on file.

BILLING

What forms of payment do you accept?

We accept all major credit cards (AMEX, Visa, MasterCard, Discover).

When will I be billed?

You will be billed for your full plan immediately upon signup. Your plan will automatically renew (don’t worry, you can cancel anytime) on the 5th of the month 

GIFT 

How do I give a gift?

To give a gift visit www.munchaddict.com and click the “Give a Gift” button. Then, follow the prompts and complete the checkout. After your purchase is complete we’ll send a gift certificate to your email that you can give to the recipient of your choice. 

I have a gift, where do I claim it?

To claim a gift, visit www.munchaddict.com/gift. Then, follow the prompts and we’ll have a MunchBox to you in no time.

Can’t find what you’re looking for? Contact us.

You can send all requests to help@munchaddict.com and someone from our team will get back to you asap!